NIP-Activity Support & FAQ
Welcome to NIP-Activity Support. Here you can find answers to common questions about your account, membership, billing, downloads, video quality, photo galleries and website content.
If your question is not answered below, please use our contact form. To help us process your request, include the username or email address connected to your membership. Never send your password or complete credit card details.
Account, Billing and Membership
How can I cancel my membership?
The cancellation process depends on the payment method used when you joined.
If you paid directly by Visa or Mastercard, log in to your membership account. Under “Active Subscriptions,” click the “cancel” link next to your subscription. Your subscription will then be canceled and no further recurring payments will be charged.
If your membership was purchased through CCBill or Epoch, please use the customer support service of the corresponding billing provider:
If you cannot cancel your membership using these options, please contact us through our contact form. Include the username or email address associated with your account, but never send your password or complete credit card number.
I forgot my username or password. What should I do?
Visit the NIP-Activity member login and use the password recovery option. Follow the instructions to receive a password reset email.
If the message does not arrive within a few minutes, please check your spam or junk folder. You can also contact our customer support for assistance.
Why has my password stopped working?
First, make sure that you are using the correct username or email address and that no extra spaces have been entered. You can then reset your password through the member login page.
If you still cannot access your account, please contact our customer support.
What will appear on my credit card statement?
The billing descriptor depends on the payment method selected during checkout. It may refer to NIP-Activity, CCBill, Epoch or the billing descriptor displayed when you completed your purchase.
If you are unsure about a charge, please contact us and provide the date and amount of the transaction. Never send your complete credit card number.
Can I use downloaded content after my membership ends?
Videos and photo sets downloaded during an active membership are not protected by DRM and remain available on your device after your membership ends. Access to the members area and content that has not already been downloaded ends when the membership expires.
Videos, Photo Galleries and Downloads
Which video qualities are available?
NIP-Activity videos are available in different qualities depending on the age and source material of the production:
- SD
- Full HD at 1080p
- 4K at 2160p
Older productions may not be available in Full HD or 4K if they were originally recorded at a lower resolution.
Can I download the videos?
Yes. Videos in the NIP-Activity members area can be downloaded during an active membership.
How can I view or download the photos?
Photos can be viewed directly in the members area as an online gallery. Complete photo sets can also be downloaded as ZIP files during an active membership.
Are there any download limits?
No. NIP-Activity does not impose a fixed download limit on active members. Videos and photo sets may be downloaded for personal use only. Republishing, sharing, selling or distributing the files is not permitted.
Why does a video not play correctly?
First, try downloading the video instead of playing it directly in your browser. We also recommend using an up-to-date browser and media player.
If the problem continues, please contact us and include the title of the video, the selected resolution, your device and the browser or media player being used.
Why can’t I open a downloaded ZIP file?
Make sure the ZIP file has finished downloading completely before opening it. Current versions of Windows, macOS, iOS and Android can normally open ZIP files without additional software.
If the archive still cannot be opened, download it again. If the problem continues, please contact us and include the title of the affected photo set.
Content and Updates
How often is NIP-Activity updated?
NIP-Activity publishes two content updates every week and introduces a new model every month.
Is old content presented as new?
No. Previously published material is not deliberately presented as a new production. Older content remains available in the archive so members can continue to access it.
Are all models at least 18 years old?
Yes. Every model appearing on NIP-Activity was at least 18 years old at the time the content was produced.
Where can I find information about a model?
Visit our models section to browse the available model profiles. Additional photos, videos and production information are available in the members area.
Is NIP-Activity content available on other websites?
NIP-Activity productions are created for NIP-Activity. Unauthorized copies may occasionally appear elsewhere without our permission.
Contact NIP-Activity Support
If you still need assistance, please use our contact form.
Include enough information for us to identify the issue, such as your username, registered email address, affected video, photo set or transaction date. Never include your password or complete payment card information.
